Cloud Engineer

Job Description: We are currently looking for a Cloud Security Engineer who will fully engage in Cloud and Infrastructure Support

• Maintain and Support SaaS Applications: Ensure the functionality and security of critical SaaS applications through diligent configuration, ongoing support, and effective troubleshooting, while actively contributing to their improvement by assisting with relevant automation and integration initiatives.
• Harden Platforms and Endpoints: Implement best practices for hardening cloud platforms and endpoint environments to protect against security threats. This includes applying security measures to SaaS platforms and managed endpoints used across the organization.
• Automate Lifecycle Management: Enhance and automate employee lifecycle management processes within our identity and access management solutions, ensuring efficient onboarding, offboarding, and access provisioning.
• Automate IT and Cloud Operations: Identify manual or repetitive IT and cloud operational tasks and develop automated solutions using scripting languages or platform-specific automation tools to improve efficiency, accuracy, and scalability.
• Administer User Accounts and Policies: Manage user accounts and enforce security policies across various systems to meet organizational security objectives and compliance requirements.
• Incident Support & Advanced Troubleshooting: Address and resolve escalated, high-impact IT and security challenges in a remote environment, specializing in non-routine problems requiring deep technical investigation to restore service and maintain productivity.
• Develop Technical Documentation: Create and maintain technical documentation, knowledge base articles, and training materials for both technical teams and end-users to facilitate knowledge sharing and education.

• SSO/IAM Solutions: Experience managing and configuring Single Sign-On (SSO) and Identity and Access Management (IAM) solutions (e.g., Okta, EntraID), with a good understanding of protocols like SAML, OIDC, and SCIM.
• Security Technologies: Experience working with security technologies and concepts such as Endpoint Detection and Response (EDR), Data Loss Prevention (DLP), VPN/Proxy services
• Cloud Platforms: Hands-on experience with cloud platform administration and security (e.g., AWS, GCP), including knowledge of best practices for securing cloud infrastructure.
• MDM Platforms: Experience managing endpoints using Mobile Device Management (MDM) platforms (e.g., JAMF for macOS/iOS or similar).
• Network Fundamentals: Solid understanding of TCP/IP, routing, DNS, VPNs.
• Independent & Proactive: Demonstrated ability to work independently and manage tasks effectively in a remote environment with a proactive, self-motivated mindset.
• Problem-Solving & Communication: Analytical, problem-solving, and communication skills (both written and verbal), with a customer-service orientation.
• Collaboration: Proven ability to work collaboratively with cross-functional teams to achieve common goals and address technical challenges.