Responsibilities:
1. Product Expertise:
- Knowledge on ITSM, ITAM and Cloud solutions
- Conduct training sessions for internal teams and clients as needed
2. POC Environment Setup:
- Design, configure, and manage POC environments to showcase product capabilities
- Collaborate with sales/pre-sales teams to align POC setups with client requirements
3. Project Implementation:
- Execute remote deployment and configuration.
- Troubleshoot technical issues during ,post-deployment and on-going support
- Ensure projects meet deadlines, quality standards, and client expectations
4. Technical Support & Documentation:
- Provide post-deployment support and escalate complex issues to engineering teams
- Create detailed documentation, including deployment guides and FAQs
5. Collaboration:
- Work closely with sales, engineering, and customer success teams to refine deployment strategies
- Share client feedback to improve product functionality
6. Industry Awareness:
- Stay updated on emerging technologies and best practices in system deployment
Qualifications:
- Education: Bachelor’s degree in Computer Science, IT, Engineering, or related field
Experience:
- 2+ years in technical roles (system deployment, DevOps, or IT infrastructure)
- Hands-on experience system installation and troubleshooting
- Familiarity with cloud platforms (Tencent Cloud, GCP or AWS) and networking/database fundamentals
Skills:
- Strong problem-solving and analytical abilities
- Excellent communication (mandarin, Cantonese and English is required). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate - with Mandarin/Cantonese-speaking clients.
- Self-driven with adaptability to evolving priorities
Preferred Qualifications:
- Certifications: Cloud related solutions
- Experience in pre-sales engineering or POC development
- Knowledge of Applications deployment