Technical - HK

Cloud Engineer (Managed Services Team)

Hong Kong
Work Type: Full Time

Join Our Team as a Cloud Engineer and Drive Cloud Excellence!

Master Concept is an esteemed technology advisor and Managed Service Provider (MSP) based in the APAC region. We specialise in cloud solutions and cutting-edge technologies that help businesses accelerate digital transformation. We are dedicated to the growth and development of our staff in critical thinking, collaboration, creativity, and communication. At Master Concept, we follow a mentorship approach and guide our employees on their career paths. Join our team to be part of a dynamic company that values personal and professional growth while delivering exceptional solutions to our clients.

Job Overview:

Master Concept, a leading provider of innovative IT solutions, is seeking a skilled and passionate Cloud Engineer to join our Managed Services team. As a Cloud Engineer, you will play a pivotal role in ensuring the reliability, security, and performance of our clients' cloud environments.

Key Responsibilities:

1. Technical Support: Provide exceptional technical support to clients, promptly responding to inquiries and troubleshooting issues related to cloud infrastructure, network and security services, and applications.

2. System Health and Performance: Monitor and maintain the health and performance of cloud-based systems and applications. Proactively identify and resolve any performance bottlenecks or availability issues.

3. Incident Management: Investigate and resolve technical incidents efficiently, collaborating with cross-functional teams to minimize business impact. Document incident details and contribute to the creation of incident response procedures.

4. Root Cause Analysis: Analyze complex technical issues and conduct root cause analysis to identify underlying problems. Collaborate with engineering and development teams to implement long-term solutions and prevent recurrence of issues.

5. Automation and Optimization: Develop and maintain scripts, tools, and automation workflows to streamline cloud infrastructure management tasks, improving efficiency and reducing manual effort.

6. Cross-Functional Collaboration: Work closely with development, operations, and security teams to ensure seamless cloud services and systems integration. Participate in cross-functional projects and provide technical expertise as needed.

7. Knowledge Sharing: Document troubleshooting steps, best practices, and solutions to build a comprehensive knowledge base. Share knowledge and provide training to team members to improve overall support capabilities.

8. On-Call Support: Participate in on-call rotations, providing timely incident resolution outside regular working hours. Collaborate effectively with team members during on-call shifts to ensure service continuity.

9. Customer Relationship Building: Build and maintain strong relationships with customers by providing exceptional support and actively seeking feedback. Collaborate with account managers and sales teams to identify opportunities for upselling or expanding cloud services.


1. Proven Experience: Demonstrated experience implementing public cloud solutions (AWS/Azure/GCP/Tencent/ Alibaba/Huawei Cloud) with a strong track record of successful cloud deployments.

2. Educational Background: Hold a diploma/high-diploma/degree in Computer Science, Engineering, or a related field.

3. Cloud Security Expertise: Knowledgeable in cloud security practices or zero trust security concepts (IAM, MDM, CASB, SWG, etc.).

4. Technical Proficiency: Familiarity with cloud network configurations, virtualization technologies, and collaboration tools.

Problem-Solving and Analytical Skills: Strong problem-solving skills and the ability to investigate and resolve complex cloud-related incidents.

5. Communication and Teamwork: Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.

6. Certifications: Relevant certifications in public cloud platforms or cloud security are a plus.

Our Culture:

At Master Concept, we are guided by a set of core values that define our culture and shape our actions:

1) Objective-Oriented:

We set ambitious yet achievable goals and relentlessly pursue them, measuring our progress and celebrating our successes along the way.

2) Client Centric:

We prioritize the needs and satisfaction of our clients above all else, striving to exceed their expectations and build enduring relationships.

3) Freedom and Accountability:

We empower our employees to take ownership of their work and make decisions, while holding them accountable for the outcomes. This fosters a sense of responsibility and encourages continuous improvement.

4) Self-Driven:

We encourage our employees to be proactive, take initiative, and seek opportunities for growth and development. We believe that personal and professional growth are essential for individual and organizational success.

5) Helpful, Open, and Transparent:

We foster a culture of collaboration, open communication, and transparency. We are always willing to lend a helping hand, share our knowledge and expertise, and create an environment where everyone feels valued and respected.

These core values are the foundation of our company's culture and guide our every action. They unite us as a team, inspire us to achieve greatness, and help us deliver exceptional results for our clients.

At our workplace:

1. Embrace a hybrid working culture that promotes flexibility and work-life balance.

2. Enjoy a culturally savvy environment with open seating, breakout areas, game rooms, a gym, and free coffee.

3. Dress code: Smart casual (no ties required).

4. Foster a highly collaborative, self-disciplined work environment where teamwork and open communication are valued.

Prioritize work-life balance and encourage a healthy lifestyle.

5. Welcome pets and kids, creating a family-friendly atmosphere.

6. Growth Opportunities: Pursue professional growth and development through training programs, mentorship, and challenging projects.


1. Competitive Salary: Enjoy a competitive salary package that rewards your contributions and performance.

2. Company Medical Scheme: Access comprehensive medical coverage for you and your loved ones.

3. Birthday Leave: Celebrate your special day with a dedicated birthday leave.

4. Latest Cloud Solution Training: Enhance your skills and knowledge through access to the latest cloud solution training programs

If you are a skilled and passionate Cloud Engineer with a strong desire to drive cloud excellence, we encourage you to apply. 
Join Master Concept and be part of our team of experts who are transforming the way businesses leverage cloud technology!

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